Frequently Asked Questions
What are your shipping rates and delivery times?▼
Hanaes offers free standard shipping on orders over $50. Typical delivery takes 3-5 business days, while international shipping varies based on your specific location and customs.
What is your return policy for beauty products?▼
We accept returns within 30 days of purchase. Items must be in original packaging. Please contact our support team to initiate a return and receive a prepaid label.
Which payment methods do you currently accept?▼
We accept all major credit cards, PayPal, and Apple Pay. For your convenience, we also offer flexible installment plans through Shop Pay and Afterpay at checkout.
How do you ensure the quality of your products?▼
Every Hanaes product undergoes rigorous dermatological testing and quality control. We use premium, ethically sourced ingredients to ensure safety and effectiveness for all skin types.
What Our Customers Say
“The botanical face oil absorbed instantly, leaving my skin glowing without any greasy residue. Truly impressed.”
“Fast shipping and the packaging was beautiful. My wife loves the scent of the artisanal lavender soaps.”
“Hanaes' vitamin C serum has visibly brightened my complexion in just two weeks. A new skincare staple.”