Frequently Asked Questions
Everything you need to know about your Hanaes beauty ritual.
Are Hanaes products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with gentle, botanical ingredients specifically designed to nourish even the most sensitive skin types without irritation.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer international shipping?
Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.
Are your products cruelty-free and vegan?
Absolutely. Hanaes is committed to ethical beauty; we never test on animals, and all our products are 100% vegan and free from animal-derived ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.