Returns & Exchanges
At Hanaes, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, we offer a 30-day return policy for unopened and lightly used items to ensure your skin finds its perfect match.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the products in their original packaging, ensuring all caps are tightened to prevent leakage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing